Optimizing the business process in ports using information technology
Khaled Zabihi1 and Yahya Tomaj 2 *
1 Graduate Student, Intercontinental Shipping, Marine and Marine Science University, Chabahar, Chabahar, Iran
2 Assistant Professor, Seafarer University of Science and Technology, Chabahar Marine Science, Chabahar Marine and Marine Science University, Chabahar, Iran (Corresponding Author)
Abstract
Today, the two main arms of the shipping industry, ports and shipping, and its related industries, are continually updating and intelligent. The infrastructure of these industries (such as ships and ports) is equipped with new and intelligent technologies, and the corresponding skills of the employees in the respective professions are constantly increased through the required training. The productivity of every sector of the industry, including the maritime industry, is affected by three main factors of service quality, service speed, and costs. These factors make a major contribution to competitiveness, which is crucial in today's highly competitive business
Key words: process optimization, business in ports, information technology
